Get Front Desk JobsGet Front Desk Jobs

Front Desk Agent - The Ritz-Carlton (18001BVG)


  • Marriott International
  • 03/15/19
  • Miami, FL
  • 33133
  • DOE / Hourly
  • Full-Time
Front Desk Agent

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Ritz-Carlton Coconut Grove, Miami, located at 3300 SW 27th Ave, Coconut Grove, FL, 33133 currently has the following opportunity:

Front Desk Agent (18001BVG): Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at: https://jobs.marriott.com/marriott/jobs/18001BVG?%3Flang=en-us

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Employer Information

Browse other Front Desk Jobs in Florida

  1. Concierge / Front Desk / Door Person

    Palm Beach, FL
    Part Time Concierge / Front Desk / Door Person For prestigious Palm Beach Condominium Experience preferred but not required. recbl...
  2. Physician / Wound Care / Florida / Permanent /...

    Fort Lauderdale, FL
    Medical Director Physician Staffing Fort Lauderdale, FL, USA $300,000.00 - $400,000.00/year The nations leading physician-based pr...
  3. Physician / Family Practice / Florida /...

    South Florida, FL
    Our ideal candidate will meet the following criteria: Licensed Physician in Florida Current board certification in either Internal...
  4. Front Desk Supervisor - W Miami - (1900081D)

    Miami, FL
    Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagan...
  5. Front Desk Agent - The Ritz-Carlton (18001BVG)

    Miami, FL
    Front Desk Agent At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so...
  6. Front Desk Agent (Full-Time) - W Fort Lauderdale...

    Miami, FL
    Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravaga...
  7. Front Desk Agent - Guest Experience Specialist -...

    Miami, FL
    Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers...
  8. Residential Front Desk Agent - Part Time - W...

    Miami, FL
    Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravag...
  9. Front Desk Supervisor-Fort Lauderdale Marriott...

    Miami, FL
    Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott a...
  10. Overnight Part Time Front Desk Clerk

    Miami Beach, FL
    Job Description Position Statement Provides excellence in service while checking owners and guests in and out of the property and...