Get Front Desk JobsGet Front Desk Jobs

At Your Service Supervisor - W Austin (18001SZ8)


Ad
  • Marriott International
  • 07/11/18
  • Austin, TX
  • 78701
  • doe / Hourly
  • Full-Time
Heres To Your Journey with W Hotels

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests passions, providing insider access to whats new and whats next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

The W Austin located at 200 Lavaca St, Austin, TX 78701 is currently hiring a At Your Service Supervisor.

Responsibilities include: Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/18001SZ8?%3Flang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers
http://www.twitter.com/marriottcareers
http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Employer Information

Browse other Front Desk Jobs in Texas

  1. CDL A Lease Purchase Truck Drivers

    Austin, TX
    Dart has announced a 4 cent-per-mile increase on loaded miles for over the road Owner Operators. This is the 3rd increase for Dart...
  2. Physician / Allergy/Immunology / Texas /...

    Austin, TX
    Physician / Family Practice: Allergy / Austin, TX Allergy / Sinus Provider needed in Austin, Texas. Open to any candidates...
  3. *Now Hiring - Walk-In Interviews Available -...

    San Antonio, TX
    Description Walk-In Interviews available Monday -Friday 8am-4pm Information: * Location: 11212 State Highway 151, San Antonio,...
  4. Front Desk Agent $12-$13 - Austin Capitol...

    Austin, TX
    ESSENTIAL JOB FUNCTIONS: * Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal gue...
  5. Front Desk Agent

    Austin, TX
    Location : US-TX-Austin # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About...
  6. CDL A Lease Purchase Truck Drivers

    Austin, TX
    Dart has announced a 4 cent-per-mile increase on loaded miles for over the road Owner Operators. This is the 3rd increase for Dart...
  7. Night Auditor

    Austin, TX
    Job Description Position Title: Night Audit Guest Services Agent Reports to: Operation Manager Position Summary: Summary: Guest S...
  8. Overnight Front Desk / Night Auditor $13-$14 -...

    Austin, TX
    Other key duties include: Process guest registrations, including collecting payment Respond to guest needs, special requests and c...
  9. Physician / Allergy/Immunology / Texas /...

    Austin, TX
    Physician / Family Practice: Allergy / Austin, TX Allergy / Sinus Provider needed in Austin, Texas. Open to any candidates...
  10. Front Desk Receptionist

    Austin, TX
    Job Description He or She can reasonably arrange customers and our workers. Because in our customers, some of them make appointme...