Get Front Desk JobsGet Front Desk Jobs

At Your Service Supervisor - W Austin (18001SZ8)


  • Marriott International
  • 07/11/18
  • Austin, TX
  • 78701
  • doe / Hourly
  • Full-Time
Heres To Your Journey with W Hotels

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests passions, providing insider access to whats new and whats next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

The W Austin located at 200 Lavaca St, Austin, TX 78701 is currently hiring a At Your Service Supervisor.

Responsibilities include: Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/18001SZ8?%3Flang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers
http://www.twitter.com/marriottcareers
http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Critical Need Jobs


Employer Information

Browse other Front Desk Jobs in Texas

  1. Night Auditor

    Austin, TX
    Location: Aloft Austin Downtown Summary: The Night Auditor balances all hotel and restaurant transactions daily and assists guest...
  2. Front Desk Agent

    Austin, TX
    Join our Westin Austin Downtown Front Office Team! We are looking for energetic, organized and friendly people who want to provid...
  3. Night Auditor

    Austin, TX
    Join our Westin Austin Downtown Front Office Team! We are looking for energetic, organized and friendly people who want to provid...
  4. Night Auditor

    Austin, TX
    Location: Aloft Austin Downtown Summary: The Night Auditor balances all hotel and restaurant transactions daily and assists guest...
  5. Front Desk Agent

    Austin, TX
    Join our Westin Austin Downtown Front Office Team! We are looking for energetic, organized and friendly people who want to provid...
  6. Night Auditor

    Austin, TX
    Join our Westin Austin Downtown Front Office Team! We are looking for energetic, organized and friendly people who want to provid...
  7. Lodging Front Desk Agent

    Dripping Springs, TX
    The Camp Lucy Front Desk Agents are responsible for ensuring that Camp Lucy"s guests are all properly taken care of with excelle...
  8. Front Desk Clerk - Renaissance Austin Hotel...

    Austin, TX
    Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels....
  9. Guest Service Representative

    Austin, TX
    Location: Aloft Austin Downtown Summary: The GSR II completes guest registration, room assignments, blocking, check out, and acco...
  10. Licensed Esthetician and/or Lash Artist

    Austin, TX
    Beauty by Allison is a boutique spa located in Northwest Austin. We specialize in lashes and skin services. We are looking to expa...